Your Words Part 2: The Bad

We recently set out to hear more from our members by asking for opinions on Facebook- the good, the bad, and everything in-between. Part 1 of the follow-up series thanked you for the overwhelmingly kind comments, and now I’m back with Part 2 of this series, taking a look at some areas for improvement.Part 2: The Bad Capital Off the Cuff

While we do our best to give members the latest and greatest in the financial world, there are times we hit roadblocks along the way. One example of this is Apple Pay and Samsung Pay. We’ve been working towards getting this in place for years, sometimes giving time frames, only for those dates to come and go without any change. Unfortunately, it was a bigger issue than we thought - the debit card processor we currently use still doesn’t support Apple Pay or Samsung Pay.

It’s as frustrating for you as it is for us, but the good news is there’s a light at the end of this tunnel. We are in the process of switching to a processor that does support Apple Pay and Samsung Pay. We have signed off to make the switch late this year, with Apple and Samsung Pay being available after the dust has settled.

Additionally, after our change in processors, we will be rolling out a new online banking platform in early 2020. Our new online banking system will be host to tons of cool new features that we’re excited about. I’m not gonna’ tell you what they are yet… I’d rather build the suspense.

Please continue to send in your comments, thoughts, ideas, and opinions. We like to hear where we can improve, or hear what we are doing well. As members, you own the place. Keep an eye out for Part 3, where we’ll take a look at some of the fun, witty, and unexpected things you had to say in a little more detail.


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Written by: Erin Roethlisberger
I'm a Marketing Specialist here at Capital. These blogs come from conversations and comments from members, employees, or my own fresh-out-of-college thoughts and experiences. I'm definitely not an expert on everything credit union, and I won't pretend to be. I'm here to share some honest thoughts from things I've noticed. 
P.S. - I love my rescue dog Daisy more than pretty much anything, can solve a Rubik's Cube, rattle off some random architecture facts, or give you a pretty great homemade alfredo recipe. Also, Go Pack Go!