Digital Banking Upgrade
Digital Banking Upgrade 2025
Making your money management simple, seamless and secure is another way Doing the Right Thing influences all we do. We're very pleased to share that with this August's Upgrade, you'll have access to 'next-level' intuitive Digital Banking tools and enhancements.
Upgrade Timeline
Monday, August 11, 2025, is our targeted launch date.
Here's an overview of when we estimate services will be available or not available due to the planned transition:
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Please note all timeframes are approximate and subject to change. Any change notifications will be updated on this page and through our social channels.
Here's an overview of when we estimate services will be available or not available due to the planned transition:
Please note all timeframes are approximate and subject to change. Any change notifications will be updated on this page and through our social channels.
HELPFUL HINT>> Note your User ID
When face or fingerprint recognition is set-up on your phone to access your Digital Banking account, it’s easy to lose track of your User ID. Take a moment today to be sure you have that important information noted. (You’ll find it under your Profile > User ID within Digital Banking.) This will make your first time log in on the new Digital Banking system much smoother!
FAQs
Will I need to download a new app?
For iOS Apple users, if you're already using the Captial CU app, and have auto-update turned on, it will automatically update as the App Store releases it on Monday.
Android users will need to delete the old app and download the new app.
When the new app is released, the link will be available on this Upgrade page and also found by going directly to the App Store or Google Play Store.
The new app will say Capital CU under the logo.
What features will stay the same?
Along with exciting additions, you’ll also see familiar favorites, like; Bill Pay, Zelle®, MyCards, eStatements and Credit Score Financial Tools. Also, if you apply for a new loan or open a new account within Digital Banking, you’ll still have the ease of all systems ‘recognizing you’ and what you want to do.
Will Bill Pay info carry over?
Yes. Bill Pay will work and remain the same; all data/payees and scheduled payments will continue.
Will scheduled transfers I have set up in my current Digital Banking carry over?
Yes, all your scheduled transfers are being converted over to the new Digital Banking system.
Will the Digital Banking alerts I have already set up carry over?
These alerts WILL NOT carry over. Your first Log In is the perfect time to get your alerts set up. Plus, now, you’ll have an option for push alerts. Push alerts work with your mobile device and send your account alerts to your Notification or Locked Screen view. Setting up these alerts is an excellent way to monitor and protect against fraud.
How about the alerts I have set up for my cards?
MyCards (aka CardHub) alerts will remain as you have them set up.
Will I still have access to Zelle®?
Yes, the convenience of Zelle® features will remain within your Digital Banking experience. Continue to send fast, secure payments to and from friends and family with just an email or phone number. All your Zelle history, including transactions and controls, will be visible too.
How will this affect external financial apps that I’ve linked to?
If you’ve linked to budgeting, accounting or other ‘outside accounts’ from your Capital CU Digital Banking, you’ll need to relink your Capital CU accounts in the new Digital Banking.
How to prepare: Quicken/QuickBooks/Credit Karma, etc.
Before August 7, 2025, we encourage you to back up and do a final download to record your past transactions. Note: we are working with each of these services, but there may be a delay of up to 30 days for them to recognize our new Digital Banking information. During that time, we recommend that you download a manual file until the reconnection to these systems is complete.
Will my account nicknames carry over?
Yes, any nicknames you’ve created for your Capital CU accounts, sub accounts or loans will show up right away. You will also be able to color code your accounts, reorder them, and show/hide based on your preferences.
How will this affect my Capital Credit Union Business or Treasury Management Accounts?
Great news, our business accounts will share enhanced services, such as Account Analysis, and a streamlined interface. As of August 11, get ready to enjoy a more user-friendly digital banking experience. Look for all the details coming to you through individualized communication and service.
Here are just a few features to look forward to:
NEW ENHANCEMENTS
- Significant improvements in speed and agility. (Android users, we hear you. Better app experiences are coming!)
- Detailed transaction information that’s clear and easy to see.
- Real-time push notifications and alerts to enhance your account monitoring and security.
- Robust Remote Deposit Capturing abilities.
- Integrated Capital Credit Union credit card information.
- Tailored views with the ability to show, hide and reorder accounts.
- Plus, much more!
EXISTING FAVORITES
- Credit score and financial management tools provided by Savvy Money.
- Through one secure portal you can use Bill Pay to send payments from your Capital CU account to anywhere you need to.
- Use Zelle® to send fast, secure payments to and from friends and family with just an email or phone number.
- Add your cards to your digital wallets right from MyCards and have access to your card detail whenever Apple Pay® and Google Pay® are not available.
Join Our Launch Team
We welcome every Capital Credit Union member to help us with this launch. Here’s a couple of easy steps to help ensure our success:
Check and update all your contact information. Having all your correct info is a huge asset for us to make sure you stay in the loop with messages and are all set to upgrade. Please log into your settings in Digital Banking today to make sure your name, address, email and phone number are all current.
Bookmark this page and check-back for updated information. As we get closer to our August 11 launch date, you’ll find robust resources here such as FAQ and first-time login information. (This page will have info for our Business members too.)
Post-launch, set and check your alerts. After launch you’ll have an opportunity to make sure all your general banking alerts are fine tuned. Real time alerts provide in-the moment visibility – a primary method to monitor your accounts against fraud activity. We’ll provide exact info for how, where and when to take care of this important step.
To complement access to our team members at our dozens of Branches, and through our Contact Center and Digital Services, providing you with powerful Digital Banking tools for on-the-go access is part of our vision, "To inspire financial well-being for all through access, care and collaboration." We can’t wait to collaborate with you in August!
Stay tuned as we continue to provide updates and information.