Fraud Prevention
Protecting You and Your Future
At Capital Credit Union, we’re not just your financial partner–we’re your advocate in building a safe and secure financial future. Your security is our top priority, and we’re here to help you stay informed, empowered, and protected from fraud.
What We Do
We use advanced, secure systems to safeguard your information. Our team continually monitors and tests these systems to ensure your accounts are protected at all times. Occasionally, you may receive a text message or phone call from us to verify any suspicious transactions.
What We’ll Never Do
Your trust is at the heart of what we do. That's why we'll NEVER ask for your personal or account information through email, text, or phone calls. Our texts will NEVER contain links. If anything seems out of place, or you're unsure about a communication claiming to be from us, don't engage. Instead, call us at 920.494.2828 or 800.728.4294, or reach out to us via our contact form. We’ll be here to help!
Take Control of Your Security with Digital Banking
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Stay in Charge of Your Cards
Your money, your rules. With our easy-to-use card control tool MyCards, you can block or unblock your cards with just a few clicks. It’s a simple way to protect yourself against unauthorized transactions and have peace of mind.
Watch for Fraud
If you notice anything suspicious on your accounts, acting quickly helps prevent potential issues. Our team is ready to assist with fraud concerns. Need a replacement card? No worries—we’ll make sure you’re covered and back on track in no time.
Real-Time Purchase Alerts
Stay in the know with personalized transaction alerts. Set notifications to monitor your account activity and detect unusual transactions instantly. This lets you keep a close eye on your finances and feel confident knowing you’re in control.
Enroll in eStatements
Enrolling in eStatements is a smart step toward safer banking. By going paperless, you reduce the risk of mail theft and securely access your statements through digital banking. With encryption protecting your information, your accounts are safer than ever.
Identity Theft Prevention
Identity theft is one of the most common risks in today’s digital world. By monitoring your credit regularly, you can catch unauthorized accounts or errors early. Your membership with us at Capital Credit Union includes credit score monitoring—just click the "Credit Score" section within Digital Banking to enable your SavvyMoney/TransUnion monitoring.
If you suspect fraud, taking quick action is key. Here are the steps and resources needed for reporting fraud.
As an additional benefit, Fraud Watch is a monitoring service provided to Capital CU members. If they've alerted you of suspicious activity, call them back immediately at 833.735.1894. PRO-TIP: Save this number to your phone for easy reference!
Recognize Common Scams
Fraudsters often play on trust and emotions, but knowing the warning signs can keep you safe. Here are some common scam types and how to avoid them:
Cryptocurrency Scams
Beware of anyone asking for payment in cryptocurrency. Whether it’s someone claiming to be from a government agency or an “investment opportunity,” legitimate organizations will never request cryptocurrency payments. Always validate unfamiliar requests that seem too good to be true.
Beware of anyone asking for payment in cryptocurrency. Whether it’s someone claiming to be from a government agency or an “investment opportunity,” legitimate organizations will never request cryptocurrency payments. Always validate unfamiliar requests that seem too good to be true.
Debt Collection Scams
If someone pressures you to pay a debt you don’t recognize, pause and verify the person’s legitimacy before taking action. Our financial well-being shouldn’t be a tool for intimidation.
If someone pressures you to pay a debt you don’t recognize, pause and verify the person’s legitimacy before taking action. Our financial well-being shouldn’t be a tool for intimidation.
Grandparent Scams
Scammers may target older adults by pretending to be a family member in need of urgent help. Always take a moment to verify these claims by hanging up and calling your loved one directly.
Scammers may target older adults by pretending to be a family member in need of urgent help. Always take a moment to verify these claims by hanging up and calling your loved one directly.
Online Marketplace Scams
Whether you’re buying or selling items online, stick to trusted practices. Meet in-person when possible, avoid sharing sensitive codes, and never deposit checks for amounts higher than the agreed price.
Whether you’re buying or selling items online, stick to trusted practices. Meet in-person when possible, avoid sharing sensitive codes, and never deposit checks for amounts higher than the agreed price.
Sweetheart Scams
While making connections online, stay cautious. Fraudsters may create emotional bonds with the intention of asking for financial help. Trust your instincts and never transfer money to someone you haven’t met in person.
While making connections online, stay cautious. Fraudsters may create emotional bonds with the intention of asking for financial help. Trust your instincts and never transfer money to someone you haven’t met in person.
Tech Support Scams
If someone unexpectedly claims there’s an issue with your device, don’t panic. Legitimate companies don’t demand payments or access to fix your computer. Avoid clicking suspicious links or sharing sensitive data over unsolicited calls or messages.
If someone unexpectedly claims there’s an issue with your device, don’t panic. Legitimate companies don’t demand payments or access to fix your computer. Avoid clicking suspicious links or sharing sensitive data over unsolicited calls or messages.
We’re Here for You
Empowering you with the resources and knowledge to protect yourself is our mission. For further support, don’t hesitate to contact us.
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