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A handbag on the ground with wallet, glasses, phone spilling out.

Lost or Stolen Card/Fraud

Don't panic. We're here for you.
Report fraud and lost or stolen cards as soon as you know there's a problem. Just being on this page means you're already on the right track! Now it's time to pick up the phone.

Debit Card
8am-5pm: 920-494-2828 or 800-728-4294
After 5pm: 800-528-2273

ATIRAcredit™ MasterCard® Credit Card
888-428-4721

Visa® Travel & Gift Cards
Visa® Travel Money: 1-877-850-9650
Visa® Gift Card: 1-866-833-2370

To return a call from Fraud Watch:
800-889-5280

Where to start...

Breathe.  You've got this.
Get past that awful feeling in the pit of your stomach when you realize your card is missing...
  • Call to report your card lost or stolen. Having the last transaction you authorized in mind will be helpful.
  • Order a new card.
  • Notify anyone who processes automatic payments with your debit or credit card.

Get Alerts Right Away

Still a mess, but not nearly  as big.
  • Enroll in Visa Purchase Alerts for your Capital debit card and receive a text or email whenever purchases are made with your Visa card, based on criteria you select.
  • Register your Capital credit card in real time fraud alerts through ATIRAcredit. Log into the mycardinfo site and select Fraud Alerts under Account Services.



 

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