Lost or Stolen Card/Fraud

Don't panic. We're here for you.

Report fraud and lost or stolen cards as soon as you know there's a problem. Just being on this page means you're already on the right track! Now it's time to pick up the phone, or fill out an online form (if it's a debit card). 

Debit Card
8 am-5 pm: 920-494-2828 or 800-728-4294
After 5 pm: 800-472-3272
Don't want to call? You can also fill out an online form to report debit card fraud.

Elan™ Financial Services Credit Card
Personal Mastercard® or American Express: Mastercard®: 1-800-558-3424
Business Mastercard®: 1-866-552-8855

Visa® Travel & Gift Cards
Visa® Travel Money: 1-877-850-9650
Visa® Gift Card: 1-866-833-2370

To return a call from Fraud Watch:


Breathe.  You've got this

Get past that awful feeling in the pit of your stomach when you realize your card is missing...
  • Call to report your card lost or stolen. Having the last transaction you authorized in mind will be helpful.
  • Order a new card.
  • Notify anyone who processes automatic payments with your debit or credit card.


Still a mess, but not nearly  as big

  • Enroll in Visa Purchase Alerts for your Capital debit card and receive a text or email whenever purchases are made with your Visa card, based on criteria you select.