Your Words Part 1: The Good

We recently set out to hear more from our members by asking for opinions on Facebook- the good the bad, and everything in-between. Normally we get our feedback through survey comments, messages that are called in or sent through our website, or online reviews.Part 1: The Good Capital Off the Cuff

It worked, and we received lots of great comments and enjoyed hearing what our members have to say. Without your feedback, we wouldn’t know what things you want to see from us, what you like, or where we could improve. Well, we got what we were asking for, so much so that I’m making a three part series to look at the comments:

  • The Good
  • The Bad
  • The Witty and Unexpected

When going through the comments that were posted, we noticed an overwhelming amount that commented that they had no complaints and haven’t had a bad experience. Our whole mission here at Capital is to do the right thing for our membership, and hearing these positive comments is an encouragement to us that we are working in the right direction. Plus, who doesn’t like being told how great they are?

We also saw some comments about our coin machines, and how you appreciate that we still have them. We love our coin machines just as much as you do. Okay, maybe not quite as much, those coin bags can get really heavy. You also mentioned how much you love our popcorn.  You’ll be glad to know we plan on keeping coin machines and popcorn for our members!

Please continue to send in your comments, thoughts, ideas, and opinions. We like to hear how we can improve, or hear how great we are doing. As members, you own the place. Keep an eye out for Part 2, where we’ll take a look at some of “The Bad” in a little more detail.


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Written by: Erin Roethlisberger
I'm a Marketing Specialist here at Capital. These blogs come from conversations and comments from members, employees, or my own fresh-out-of-college thoughts and experiences. I'm definitely not an expert on everything credit union, and I won't pretend to be. I'm here to share some honest thoughts from things I've noticed. 
P.S. - I love my rescue dog Daisy more than pretty much anything, can solve a Rubik's Cube, rattle off some random architecture facts, or give you a pretty great homemade alfredo recipe. Also, Go Pack Go!