It's Too Peopley Out There
Oh, Coronavirus. Every day there’s a new reported case or recommended way to keep yourself safe. If I had my way, I would choose to avoid people altogether…but life doesn’t quite work like that. There are some things that just require being around people. Luckily, you can add your finances to the list of things you can do from home.
Yeah, I know, it has been around forever, but I wouldn’t be doing my job if I didn’t remind you that it’s available. (Did you know that some people prefer to go to a branch!?) You can do most things you would typically do in a branch through Online Banking, like transfer money between accounts, make loan payments, and check account balances. You can also use Mobile Check Deposit to deposit most checks digitally, too. One more task that is people-less and checked off your list.
Most new loan applications and accounts can be opened online. Just fill in your personal information, let us know what you’re looking for, and (if needed) fund the new account. From there, one of our E-Services Representatives or someone from our mortgage team, depending on what you've requested, will reach out and talk with you about any finishing details. If you applied for a loan, you may need to visit a branch to grab the cashier’s check, or if you’re applying for a mortgage you may have to visit the title company to sign papers, but that’s all the face-to-face interaction you’ll have to endure. (We won’t be offended if you wash your hands in the bathroom AND apply hand sanitizer before you leave either. Be wise, sanitize.)
I’m one of those people that likes to talk things out with someone, but I don’t necessarily want to go into the branch. If you’re even a little like me, consider trying a Virtual Appointment (which is just a fancy way to say “video meeting”). It’s one step closer to face-to-face without actually being face-to-face. (Back off, germs.)
The Virtual Appointment works just like other video conferencing programs you might have used. You schedule the appointment from our website using the online scheduler, we send you the meeting invite, and when your appointment time comes, you send the call request and someone from Capital is on the other end. You can call in using WiFi or cellular data from any device with a microphone, just make sure the connection is strong or the video may be choppy.
If the “tech generation” has taught us anything, it’s that when it gets too people-y out there, you can always head to the internet. And in this case, there’s a real person on the other end.