EMV Chip Debit Cards

An EMV (Europay, Mastercard, Visa) chip debit card has a microchip embedded right into the card (yes, that little square in the front of the card is actually a mini-computer). The microchip encrypts your information, making your transactions more secure by preventing fraudsters from stealing your data. Capital debit card holders will receive their new EMV chip debit cards in early February 2017.

A few facts about EMV chip cards and how to use them:

Where can I use my new EMV chip debit card?

Your new EMV chip debit card will work in all the places you've used it in the past – at grocery stores, retail and other merchants, ATMs, and for online and telephone payments.

What if I have automatic payments set up on my debit card?

Because your debit card expiration date will be changing, you'll need to update that information for any automatic payments you have set up using your debit card.

Will my EMV chip debit card work at the ATM?

Yes. As always, you can use your chip debit card to get cash and check your balance, as well as any other usual functions.

How do I use my EMV chip debit card at chip-enabled terminals?

Dip, don't swipe. EMV chip cards not only look a little different, but using them with the new terminals is a little different too. Instead of swiping, dip your card into the terminal. Here's how:

  • DIP IT - Insert your card face up, chip end first.
  • WAIT FOR IT - Leave your card in the terminal during your transaction and follow the instructions on the screen (don't remove your card too soon as your transaction could be cancelled).
  • TAKE IT WITH - When prompted, remove your card and take your receipt.

What if I am using a terminal that isn't chip-enabled?

No problem. Since the EMV chip cards also have the magnetic stripe like your old debit card, you can simply swipe your card and pay when needed.

What if I can't tell which type of terminal I'm using?

You can always swipe the card first, and if the terminal is chip-enabled, it will prompt you to dip (insert) your card instead.

What about making purchases online or by phone?

Enter your information as usual for online and phone transactions. As always, only shop online using trusted, established sites. Look for the "https" before the web address, which indicates a secure site.

How does the EMV chip card make my transactions safer?

With the older technology, information about your account was stored only on the magnetic stripe on the back of your card, allowing the terminal to quickly gather the information needed for that transaction. Unfortunately, because the information on the stripe doesn't change, thieves have been known to steal information from the magnetic stripes on cards by using "skimming" devices.

The new EMV chip technology stores information in an encrypted chip, generating a unique code for each transaction. No two transactions are alike, so even if a thief stole information from one transaction, they could not produce a duplicate card to use.

What if I'm traveling? Will my EMV chip debit card work outside the U.S.?

Yes, your EMV chip debit card will work anywhere Visa is accepted. In fact, EMV has been in place for several years in more than 80 countries worldwide.

Is it a good idea to contact the credit union if I'm traveling out of the country?

Absolutely. Non-typical debit card purchases (especially those done outside the U.S.) can trigger fraud alerts. By letting us know before you travel, you won't have to worry about your debit card being declined when making legitimate purchases.

Just log into Capital Online Banking, click on the Services tab, then click on Debit/Credit Card Travel Notification. Or call and talk with one of our representatives at 1-800-728-4294.