Online Banking Refresh
We're refreshing our Online and Mobile Banking February 5, 2020!
We've extended our hours around the Refresh date to assist you and answer any questions you have about the Online Banking Refresh. Don't forget to check out the Extended Hours schedule!
We have a NEW app!
New setup required
Enter your User ID and password.
|Verify your identity via call, text, or using security questions.|
|Reuse or choose a new password.|
|Choose new security questions.|
|Read and accept the Online and Mobile Banking Agreement.|
UPDATE YOUR MOBILE APP
Look for the red icon
Getting you started with the Online Banking Refresh
After registration, you're welcome to go in and explore to your heart's content! If you're someone who prefers to see where everything is ahead of time, no worries. We put together a walk-through video to show you exactly what to expect.
Now that you're in, here are a few other notable items.
Don't forget to head to the eStatement section in Online Banking to accept the updated agreement! This is an important step if you would like to continue receiving documents from Capital electronically. Once you accept the updated agreement, you'll see a few things:
- Notices related to your accounts from 2/5/2020 moving forward will be available to view as they occur.
- Past statements & tax documents are not currently available to view. There was a slight delay with these documents, but we wanted to provide all of the account documents we could in the meantime. We're working diligently to make statements and tax documents available for you in Online Banking as soon as possible. Meanwhile, we will mail January 2020 statements to you.
- If you need any past statements or your tax documents, please stop in or give us a call and we can provide them to you.
If you have any questions about what information transferred over with the Online Banking Refresh, visit our Bill Pay Refresh page, or reach out to us and we'll talk through the details.
CREDIT CARD PAYMENTS
You may have heard of this offered elsewhere. Well, we’re jumping on the Zelle bandwagon. You can transfer to or receive money from another Zelle user instantly. And although we know all of your friends and family are Capital members (wink), you can use Zelle with anyone else who has the app – even if they’re with another financial institution. As long as your friend is signed up, you’re good to go!
If you’ve ever wanted to see your credit score without having it pulled for a new loan, or are interested in seeing what you could do to bump it up a few points, you’re one of many. And we listened. We have launched a new feature called Credit Sense that does just that.
This is another one of those common requests that we’re pumped to finally accommodate! Yes, we will now show pending debit and ACH (electronic) transactions in Online Banking to help you break down the difference between your “current” and “available” balance.
With the Online and Mobile Banking Refresh comes a refreshed personal finance manager! You’re able to manage your budget, add savings goals, create custom spending categories, and more all in one location. Finance Manager lets you keep better track of your cash flow than ever before.