Covid-19 Resources

 
LOBBIES OPEN BY APPOINTMENT ONLY

Our lobbies are currently available by appointment only for non-teller transactions Monday-Friday. Teller transactions will still be handled through the drive-up at this time.

Schedule an appointment for things like new accounts, loan closings, large cash withdrawals and deposits ($5,000 and above), business cash and coin orders, safe deposit box access, counting coin, notary and signature guarantees by calling our Communication Center at 920-494-2828 or by filling out a Contact Us form. If you have contact info for a Member Service Rep you’ve worked with in the past, feel free to reach out to them directly.

Please wear a mask or other face covering when entering the lobby. You may be asked to temporarily lower your mask in order to complete proper ID procedures. If you are uncomfortable wearing or temporarily lowering your mask, please consider using the drive-up or Online Banking.

Some branches will remain closed at this time.
With our employee and member health in mind, we will close branches to minimize risks, as well as to adjust to staff availability. At this time, the following branches are temporarily closed:

  • Grocery branches (inside the Kaukauna and Little Chute Piggly Wiggly stores)
  • Downtown Green Bay branch

What to know for your appointment

  • You will be greeted at the door and let in by the employee you’re meeting with (the front doors will remain locked).
  • While we would normally be glad to see you a few minutes early, in order to practice social distancing and give our employees time to properly sanitize, please arrive for your appointment at the time scheduled.
  • You know the drill…please don’t enter if you are not feeling well or have a fever.
  • If possible, please do not bring additional guests or children to your appointment.
  • Please know that as much as we miss you and want to welcome you, our staff has been advised not to shake your hand.
  • Please continue using the drive-up for routine transactions.                              

Things will be a little different around the branch

  • Hand sanitizer will be available near the entrance for you to use while entering and leaving the branch.
  • You are welcome to wear a mask, however, we may ask you to temporarily lower it for identification purposes.
  • For security reasons, please remove hats and sunglasses before coming into the branch.
  • Plexiglass shields are being placed as a germ barrier, again, as a protection for you and our employees.
  • There will be no popcorn, coffee or water available to keep everything as sanitary as possible.
  • Restrooms are only available for employee use at this time.

We realize that’s a long list and appreciate your support of these safety measures.
We look forward to helping you and in return ask that you help us keep our staff safe and healthy. If you are not comfortable following the precautions outlined above, please use the drive-up for service.

LOAN DEFERRALS

Money is important, but not nearly as important as your health and your family. If you have a loan with Capital and a temporary payment deferral would help free up some cash flow to get you through this time, please reach out. 

PERSONAL LOANS

Sometimes you just need a little extra to get through a hard time, and that's exactly what this loan was created for. We've put together a low rate personal loan option to help make up for the loss of pay some of our members have experienced due to Covid-19. If you're in this boat, please know you have options and our Member Service Representatives are available to talk through them with you.
 

HELPFUL SERVICES

Schedule an Appointment Online
Through our online scheduler, you can easily set up a phone or video appointment. If you prefer to call and set appointments over the phone, you are welcome to do that too.
 
Video Appointments
Yes, we have video meeting options available! You can join a video meeting from your desktop computer or mobile device with a camera. You choose your appointment time through the online scheduler then an eServices Representative will reach out and introduce themselves before the meeting and send you a calendar invite with instructions. When your meeting starts, you'll be able to have that "face-to-face" conversation while staying safe at home. 
 
Bill Pay
If you're not already a Bill Pay user and want to try something new, now could be the time to get Bill Pay set up. Anything that you would pay directly through a company's website or with a paper check can likely be set up through Bill Pay to send from one place. You can find Bill Pay within Online Banking and select "Bill Pay" in the main menu.
 
External Accounts 
We know many of our members have accounts at other places, too. Did you know you can link that account number in Online Banking so you can easily transfer funds there electronically? In Online Banking, find "Transfers" in the main menu and then "External Accounts."
 
Mobile Check Deposit
Don't forget! If you're a Mobile Banking user, you can use Mobile Check Deposit to deposit checks from home.

SBA's PAYCHECK PROTECTION PROGRAM

Small business relief funding
Apply for relief funding through the Paycheck Protection Program. We've partnered with Kabbage to help you access critical funds through the federal program.
 
Apply online(Opens in a new window) in just a few steps for the relief funds your business needs.
 

SBA's ECONOMIC INJURY DISASTER LOAN (EIDL)

In addition to the "Paycheck Protection Program", the SBA has a second loan program called the Economic Injury Disaster Loan (EIDL). Member can apply for this loan directly through the SBA. For more information, visit sba.gov.
 

LOAN DEFERRALS

If you have a business loan with us and want to talk through options, please reach out. We've spoken with many members about loan deferral options to get them through this time, and would love to speak with you, too.