Covid-19 Relief Resources


Our lobbies are currently available by appointment only for non-teller transactions Monday-Friday. Teller transactions will still be handled through the drive-up at this time.

Schedule an appointment for things like new accounts, loan closings, large cash withdrawals and deposits ($5,000 and above), business cash and coin orders, safe deposit box access, counting coin, notary and signature guarantees by calling our Communication Center at 920-494-2828 or by filling out a Contact Us form. If you have contact info for a Member Service Rep you’ve worked with in the past, feel free to reach out to them directly.

Please wear a mask or other face covering when entering the lobby. You may be asked to temporarily lower your mask in order to complete proper ID procedures. If you are uncomfortable wearing or temporarily lowering your mask, please consider using the drive-up or Online Banking.

Some branches will remain closed at this time.
With our employee and member health in mind, we will close branches to minimize risks, as well as to adjust to staff availability. At this time, the following branches are temporarily closed:

  • Grocery branches (inside the Kaukauna and Little Chute Piggly Wiggly stores)
  • Downtown Green Bay branch

What to know for your appointment

  • You will be greeted at the door and let in by the employee you’re meeting with (the front doors will remain locked).
  • While we would normally be glad to see you a few minutes early, in order to practice social distancing and give our employees time to properly sanitize, please arrive for your appointment at the time scheduled.
  • You know the drill…please don’t enter if you are not feeling well or have a fever.
  • If possible, please do not bring additional guests or children to your appointment.
  • Please know that as much as we miss you and want to welcome you, our staff has been advised not to shake your hand.
  • Please continue using the drive-up for routine transactions.                              

Things will be a little different around the branch

  • Hand sanitizer will be available near the entrance for you to use while entering and leaving the branch.
  • You are welcome to wear a mask, however, we may ask you to temporarily lower it for identification purposes.
  • For security reasons, please remove hats and sunglasses before coming into the branch.
  • Plexiglass shields are being placed as a germ barrier, again, as a protection for you and our employees.
  • There will be no popcorn, coffee or water available to keep everything as sanitary as possible.
  • Restrooms are only available for employee use at this time.

We realize that’s a long list and appreciate your support of these safety measures.
We look forward to helping you and in return ask that you help us keep our staff safe and healthy. If you are not comfortable following the precautions outlined above, please use the drive-up for service.


Money is important, but not nearly as important as your health and your family. If you have a loan with Capital and a temporary payment deferral would help free up some cash flow to get you through this time, please reach out. 


Sometimes you just need a little extra to get through a hard time, and that's exactly what this loan was created for. We've put together a low rate personal loan option to help make up for the loss of pay some of our members have experienced due to Covid-19. If you're in this boat, please know you have options and our Member Service Representatives are available to talk through them with you.


Schedule an Appointment Online
Through our online scheduler, you can easily set up a phone or video appointment. If you prefer to call and set appointments over the phone, you are welcome to do that too.
Video Appointments
Yes, we have video meeting options available! You can join a video meeting from your desktop computer or mobile device with a camera. You choose your appointment time through the online scheduler then an eServices Representative will reach out and introduce themselves before the meeting and send you a calendar invite with instructions. When your meeting starts, you'll be able to have that "face-to-face" conversation while staying safe at home. 
Bill Pay
If you're not already a Bill Pay user and want to try something new, now could be the time to get Bill Pay set up. Anything that you would pay directly through a company's website or with a paper check can likely be set up through Bill Pay to send from one place. You can find Bill Pay within Online Banking and select "Bill Pay" in the main menu.
External Accounts 
We know many of our members have accounts at other places, too. Did you know you can link that account number in Online Banking so you can easily transfer funds there electronically? In Online Banking, find "Transfers" in the main menu and then "External Accounts."
Mobile Check Deposit
Don't forget! If you're a Mobile Banking user, you can use Mobile Check Deposit to deposit checks from home.


Small business relief funding
Apply for relief funding through the Paycheck Protection Program. We've partnered with Kabbage to help you access critical funds through the federal program.
Apply online(Opens in a new window) in just a few steps for the relief funds your business needs.


In addition to the "Paycheck Protection Program", the SBA has a second loan program called the Economic Injury Disaster Loan (EIDL). Member can apply for this loan directly through the SBA. For more information, visit


If you have a business loan with us and want to talk through options, please reach out. We've spoken with many members about loan deferral options to get them through this time, and would love to speak with you, too. 
We know Capital can't fill all the gaps that our members are facing during this crazy time, so we've put together a list of resources that you can reach to for assistance. 

Health and Wellness

  • NAMI COVID-19 Resources 
    • Quarantine and isolation can take its toll on our mental health. NAMI has text and phone helplines, as well as a variety of resources and information on how to keep up the mental health of yourself and your loved ones.
  • Wisconsin Department of Health Services 
    • The WDHS website has updates on cases in Wisconsin, as well as a variety of resources to help you identify symptoms, learn how to reduce your risk of catching COVID-19, and more.

State and Local Resources

  • Check your local city or county government websites for additional information directly related to the area you live in.
  • United Way 
    • United Way has set up a variety of local funds to help assist in specific areas. You can use their search tool to find a fund near you.
  • 2-1-1 Wisconsin 
    • 2-1-1 is a service powered by United Way that helps to connect you with local nonprofit and government services. You can either call 211 directly, or use their website to search for resources in your area.
  • State of Wisconsin Resources 
    • This statewide site highlights a variety of state agencies that are developing resources and guidance to help us stay healthy and informed.

Financial Assistance

  • Financial Information & Service Center (FISC)
    • FISC offers financial counseling services, education resources, and assists with financial planning. They specialize in debt management planning, individual and family budget/credit counceling, and long-term assistance.
  • GreenPath Financial Wellness
    • GreenPath offers financial counseling related to credit and debit, debt management, student loans, bankruptcy and housing services. 
  • Small Business Administration
    • The Small Business Administration has a webpage dedicated to Coronavirus Relief Options that are available to small businesses. This includes a page about the Paycheck Protection Program and how to apply.
  • The IRS 
    • The IRS has a webpage with information on the Economic Impact Payments, or stimulus payments, that are being sent out. From here you can check the status of your payment, confirm whether it will be direct deposit or check, and update any information necessary to receive your payment.
  • Stimulus Payment Calculator
    • This calculator allows you to quickly find out how much money you will be receiving in your stimulus payment. Please note, this calculator is an estimate and does not guarantee the amount you will receive.